The support team's hours of operation
Our dedicated support team is here to assist you with any inquiries or concerns. We understand that timely assistance is crucial, and to ensure you receive the support you need, our team operates during the following hours:
| Day | Timing |
|---|---|
| Monday to Friday | 06.00 AM – 06.00 PM ET |
| Saturday and Sunday | Closed |
Please note that any queries received outside these hours will be addressed promptly during the next available support window. For urgent matters outside our regular hours, please leave us a message, and we'll get back to you as soon as possible during our operational hours. We strive to provide exceptional service and appreciate your understanding of our support hours. For immediate assistance during operational hours, feel free to reach us via email at agora_support@chn.aithent.com
Service Level Agreement (SLA)
At Agora, we prioritize swift and attentive customer support. Our First Response Service Level Agreement (SLA) ensures that every inquiry is addressed promptly. Our commitment is to respond to all customer queries during our operational hours, as specified. This means you can expect a dedicated member of our customer support team to acknowledge your inquiry and begin addressing your concerns within this timeframe. Please note that responses outside our operational hours will be initiated promptly in the next available support window.
| Priority | First Response | Resolution or approach to resolution or workaround |
|---|---|---|
| High (Level 1) | 1 Business Hour | 24 Business Hours |
| Medium (Level 2) | 4 Business Hours | 48 business Hours |
| Low (Level 3) | 48 business Hours | 30 Days |
| Level 4 | 48 business Hours | 90 Days |
We value your time and aim to provide efficient assistance, ensuring your experience with us is smooth and satisfactory.
Email support
Need assistance or have questions?
Our dedicated support team is here to help!
You can reach us via email at agora_support@chn.aithent.com
for prompt and personalized assistance.
Knowledge base / forums
Looking for answers or seeking discussions on various topics?
Dive into our
extensive knowledge base and vibrant forums! Our knowledge base houses a treasure trove of
articles, guides, and FAQs, offering solutions to common queries and detailed insights into
our products/services. Additionally, join our forums to engage with our community, share
experiences, and exchange valuable insights.
Explore these resources to find valuable information and connect with others sharing similar interests. Should you need further assistance, don't hesitate to reach out—we're here to help.
Usage
- Agora allows you to set up Zoom meetings. After choosing "Schedule Meeting For Later" from the "Create Meeting" button, "Zoom" as the meeting medium, and "Schedule"
Remove App
- Go to https://marketplace.zoom.us
- Login to your Zoom account
- Click on Manage, then installed/added apps
- Look for the Agora App and click on Remove
- This will deauthorize and uninstall the app
